Terms of Service

These Terms of Service (the "Terms") govern use of the Sipio service (the "Service"). The agreement is between Sandbech Holding AS, organisation number 938 462 666, Tyren 1, 2165 Hvam, Norway ("Sipio", "we" or "us") and the organisation creating or using an account (the "Customer"). The person accepting the Terms on the Customer's behalf confirms that they have authority to do so.

By creating an account or using the Service, the Customer accepts these Terms and the Privacy Notice.

Sipio is a digital service for organisations managing bookings, events, and related customer enquiries. The Service may be offered as a limited or invitation-only pilot. Features may change, be limited, or be removed as the pilot develops. We will notify the Customer where a change can reasonably be expected to materially and adversely affect the Customer's use.

The Customer is responsible for ensuring that the information, content, and instructions it provides through the Service are accurate and lawful. The Customer must obtain necessary permissions and have a lawful basis for personal data it records or collects through the Service. The Customer must keep credentials secure, limit access to authorised users, and notify us without undue delay of suspected unauthorised access.

The Customer must not use the Service unlawfully, infringe others' rights, harm the Service, or attempt unauthorised access to systems or data. Uploaded logos, banners, and other images must be owned by the Customer or covered by a licence permitting commercial publication on booking pages and related emails. The Customer must obtain any necessary permissions from identifiable people and other rights holders.

Where Sipio processes personal data on the Customer's behalf, the Customer is controller and Sipio is processor, unless applicable law or the parties' specific processing requires otherwise. A separate data processing agreement between the parties governs that processing and prevails over these Terms in the event of conflict. These Terms do not replace the data processing agreement.

We work to keep the Service available and secure, but do not guarantee uninterrupted or error-free operation. Planned or necessary maintenance, security measures, and circumstances outside our control may affect availability. The Customer is responsible for keeping its own relevant copies of data and content insofar as reasonably practicable.

Sipio and all rights in the Service, software, design, trademarks, and documentation belong to Sipio or our licensors. The Customer retains rights in its own content and data. Uploading an image does not transfer ownership to Sipio. The Customer grants Sipio a non-exclusive, royalty-free licence to store, resize, reproduce, and display uploaded images solely to provide the Service, including booking pages and related emails, using our service providers where necessary. This licence does not permit unrelated advertising or sale of the images. It ends when the image is removed or the agreement ends, subject to necessary backup retention and legal obligations. Previously delivered emails and copies saved by third parties cannot be recalled. Other Customer content and data may be processed only as necessary to provide, secure, and operate the Service under the agreement.

Each party must protect the other party's confidential information and use it only to perform the agreement. This does not cover information that is public without breach of the agreement, already lawfully known, lawfully received from a third party, or required to be disclosed by law or order.

Neither party is liable for indirect or consequential loss, lost profit, loss of goodwill, or loss of data, unless such liability cannot be limited under mandatory law. Nothing in these Terms limits liability for intentional misconduct or gross negligence, or any other liability that cannot lawfully be limited.

These Terms apply from the time the Customer begins using the Service and for as long as the Customer has access to it. Either party may end access or the agreement for a material breach not remedied within a reasonable period after written notice, or where termination follows from law or a necessary security measure. On termination, Customer access ends and personal data is handled in accordance with the agreement, data processing agreement, and applicable law.

We may update these Terms. For material changes, we will notify the Customer in a reasonable manner before they take effect. Norwegian law applies. The parties will first seek to resolve disputes amicably.

Report suspected unlawful images to contact@sipio.no. Include the booking page and image URL, the work or rights concerned, your contact details, and an explanation of your authority to report. We assess reports and act promptly where removal or disabling access is warranted. We may remove unlawful images, request evidence of rights, or restrict uploads while investigating. We notify the Customer where lawful and allow it to provide relevant evidence. Repeated infringement may lead to suspension or termination of access.

The selected plan, price, currency and billing interval are shown before you subscribe. Card subscriptions renew automatically until cancelled. If an eligible 14-day card trial is offered, the first charge is due when the trial ends unless you cancel beforehand. Later charges follow the subscription schedule shown to you.

Invoice billing follows prepaid calendar months. An invoice-mode 14-day trial does not create an invoice until you choose Continue. The first invoice covers the proportional amount for the days after the trial through month-end plus the next prepaid calendar month, or just the next month when there are no remaining days.

You may cancel your subscription to stop its next renewal. Use the billing controls on the venue's subscription page or contact contact@sipio.no before renewal. Access continues until the end of the paid period, subject to lawful suspension or termination for breach. We do not refund unused time when you cancel early. These cancellation and refund rules apply to both card and invoice payments. For billing errors or refund requests, contact contact@sipio.no. We correct erroneous charges. This policy does not limit remedies available under the agreement or applicable law.

Prices exclude VAT. Sandbech Holding AS is not currently registered for VAT and does not charge VAT. If VAT registration becomes applicable, VAT will be added at the applicable rate and communicated before the affected charge or invoice.

Questions about these Terms may be sent to privacy@sipio.no.